A successful record in business and client relationship management across a variety of regulated industries. I also studied and worked in Germany as part of my degree.

Recognised for stellar communication, office management and team work. These skills, combined with a proactive and positive attitude, have enabled me to develop business relationships, manage top performing teams and deliver successful projects. Now developing my career in TV production management.

Away from work I enjoy spending time with my family, outdoor swimming, running and regularly take part in organised races, such as the Bath Half Marathon and Tough Mudder.

1. Production Management Assistant

   Off the Fence · Aug 2022 - Present

   Supporting the delivery of high quality factual television and films.

2. Business Manager

   Chew Magna Dental Practice · Sep 2012 - Jul 2022

   A Private & NHS Dental Practice based in the village of Chew Magna outside Bristol, specialising in family and cosmetic dentistry. Responsibilities and achievements:  Support the practice principal to generate revenue and ensure business targets are achieved.  Ensure the administration and client appointments are up to date maximising efficient use of time in the practice.  Facilities management and negotiating on costs with suppliers.  Oversee and support the team using the CRM & database systems  Providing reception cover and oversee the smooth operation of the front desk and the patient journey.  Work alongside external agencies to design and organise marketing activities such as advertising campaigns and web design.  Responsible for organising and developing patient communication  Manage staff communication and team meetings.  Ensure IT and dental equipment is up to date, regularly serviced and operating efficiently.  Maintain financial and audit systems for both NHS and private practice.  Undertake HR duties in respect to recruitment, induction, appraisals and CPD.  Retention of existing patients including complaints procedure.  Secure revenue by chasing debtors and facilitating finance payment plans.  Organisation of dental compliance with regards to COVID 19 and ongoing responsibility for the Care Quality Commission standards of the practice.

3. Senior Account Manager

   NTT Fundraising · Mar 2004 - May 2006

   NTT are a private sector company who specialise in fundraising for many of the UK’s leading charities. I was recruited by NTT in March 2004 as a Senior Account Manager and was responsible for key fundraising campaigns for charities such as WaterAid, Save the Children and Acorns Children’s Hospice. Responsibilities and achievements:  Develop relationships with key clients.  Design fundraising campaigns from inception to final analysis.  Communicate through regular meetings and presentations.  Implement and complete projects within agreed timescales.  Lead within a team environment to deliver service standards.  Maximise the revenue generated on behalf of our clients.

4. Corporate Business Manager

   Computershare Investor Services PLC · Dec 2001 - Mar 2004

   Computershare are a global leader in administering Corporate Employee Share Plans, Profit Sharing Schemes, Executive Bonus Awards and Share Incentive Plans. I joined the Plan Managers department of Computershare as a Corporate Business Manager in December 2001. Responsibilities and achievements:  Establish & project manage a streamlined service tailored around the needs of our clients.  Liaise with a variety of internal and external agencies / departments to ensure the plan launched to budget and within the agreed timescales.  Analyse, organise and distribute confidential employee information.  Introduce new employee benefit services to existing clients.

1. Navigating the rights minefield: business affairs and copyright... with Ben Green

   ScreenSkills · Jul 2024

   ScreenSkills Funded

2. Work well series

   ScreenSkills Learning Series · Feb 2023 - Jan 2024

   ScreenSkills Funded

3. Introduction to mental health awareness at work

   ScreenSkills Learning · Feb 2023

   ScreenSkills Funded

4. Developing the art of successful negotiation

   ScreenSkills · May 2023

   ScreenSkills Funded

5. Addressing unconscious bias: basic awareness in the workplace

   ScreenSkills Test · Jan 2022

   ScreenSkills Funded

6. Coronavirus basic awareness on production training

   ScreenSkills Test · Jan 2022

   ScreenSkills Funded

7. Tackling harassment and bullying at work

   ScreenSkills Learning · Jan 2022

   ScreenSkills Funded

8. Mentoring for mentees

   ScreenSkills Learning · Jan 2022

   ScreenSkills Funded

9. Production coordinator training programme for unscripted TV - Bristol

   Media Career Advice · Jan 2022

   ScreenSkills Funded

10. BA (Hons) 2:1 European Business (with German)

    Nottingham Trent University · Sep 1995 - Jul 1999

    BA (Hons) European Business (with German), Nottingham Trent University, 2:1 The course covered Organisational Behaviour, International Business Law, Marketing and Human Resources along with other areas of business. I took the opportunity to spend a year in Germany, at Paderborn University and the HR Department of NCR (who are still a world leader in point of sale software and ATMs) in Augsburg where I spoke German fluently. I also worked in the International Centre at Bristol University, whilst studying.

• Introduction to mental health awareness at work

  Screenskills Learning
  Issued 27 Feb 2023

• Online Risk Awareness (RAW) Safety Training Module

  Production Safety Passport · First Option Safety Group
  Issued 16 Aug 2022 · Expires 16 Aug 2027

• Tackling harassment and bullying at work

  Screenskills Learning
  Issued 21 Jan 2022

• Mentoring for mentees

  Screenskills Learning
  Issued 21 Jan 2022